Hello and welcome to my website, thank you for choosing to look through it, I really believe you'll find it extremely useful for both your professional development and for the improvement of your business excellence. The customer service strategies that I talk about have been implemented by some of the most successful brands on the planet. As well as the Customer Loyalty Club, we have a selection of proven products to choose from in the online customer service shop (coming soon). I would also recommend you read the 'Ideas & Inspirations' section, it has a great deal of FREE content, insightful musings and a look at the lighter side of business.
Anyway, enough about that, I wanted to give you a brief background into me as a customer experience professional. Below is a breakdown of my experience and credibility in all areas I have had the privilege of making an impact.
Before I became known for my contribution to customer service, I am proud to say I had a successful career in business as an engineer, salesman, marketer, business manager and ‘serial’ entrepreneur.
I loved business from an early age and as a forward thinking professional, always looking to learn new things I started to focus on really understanding the customer.
Without my background in business I would not have been able to access the resources and people that built up my hunger and enthusiasm for customer service.
Head of Customer Service,
Over the years I have founded and been associated with many of the leading customer service institutes. I am a companion of the Institute of Customer Service and founder of a series of successful group and organizations, including:
I also dedicate time to working with Manchester Business School and the Institute of Customer Service to organize and host UK, European and American Study Tours of Service Excellence.
As a founding member of The Academy of Service Excellence, I am often delivering consultancy work across Europe. This includes my incredibly popular 'Master Practitioner Programme' and 'Leadership Forum'. To find out more about The Academy of Service Excellence please visit the website:
I have created a series of products designed to develop your understanding and expertise within the field of customer service and customer loyalty. From video tutorials to articles and books, I have covered a range of mediums, working with the finest business people in the world over a twenty year period.
My video training programmes are used by over 1000 of the
UK’s major businesses and some of the greatest minds in industry have joined the Customer Loyalty Club. To find out more about my products and programmes, please visit the Customer Loyalty Club.