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In 1999 Chris Daffy created the ultimate Customer Service programme. This legendary customer service programme has helped thousands of companies create and keep customers for life. We are now able to offer the whole, original programme online and challenge you to become 'famous for service'.
This video package is a complete Customer Service training programme. It explains why in ever more changing markets, customer service has become one of the most important elements of business success and how you could develop a style and level of service that will provide both competitive advantage and customer loyalty.
Chris Daffy is the UK's number one speaker on Customer Service and is also the author of the UK's best-selling book on Customer Service, 'Once a Customer Always a Customer'. Chris has over 40 years of sales, marketing and management experience and 'wows' audiences with his practical, easy-to-understand ideas and advice based on personal experience, research and common sense. His presentations are entertaining, energetic, inspirational and packed with simple concepts that are immediate value to any business.
The Externally Notices Elements –
How to WOW Your Customer
The Internally Controlled Elements – Creating A Service Culture
The Relationship Between Service And Loyalty
Differentiation Through Service
The Key Service Leadership Issues
Winning With Pace
Online Video 1 – The Famous For Service Lecture
Online Video 2 – The Interview
Online Video 3 – Case Studies 1
Online Video 4 – Case Studies 2
By the end of this programme you will be able to identify where you can improve your Customer Service delivery and how to mobilize your whole workforce to make your organisation 'famous for service'.
My Customer Service Programme has been helping make businesses better for over 13 years, the content is as useful and relevant today as it was back in 1998.
The programme has been reproduced and turned in to an easy to view, instant access, online programme with all the original content intact. I wanted to offer this incredible discount because though the content is still first class the recordings, as you can imagine, are not HD quality.