Most people will have heard the phrase 'Hire for attitude and train for skill'. It's a concept that is particularly important when recruiting people for service positions. But another phrase we often hear regarding this is 'That's easier said than done!' So how do you do it?
With the help of Professor Adrian Furnham of University College London (one of Europe's most knowledgeable academics on the subject), The Academy of Service Excellence have developed a recruitment system that is intended specifically to make it possible to attract and select people that have a natural talent for service; we call them service STARS.
Full details of the STARS selection system are outlined on our website. However it's purpose is to make it easy to identify those ideal candidates who possess the following key character traits -
These people are a product of their upbringing. Their attitude to life and the way they behave is a result of both nature and nurture. Put them in an environment (culture) that recognises, encourages and rewards their natural behaviour and they will flourish. But put them in the wrong environment, they will feel uncomfortable, wither and probably leave. So don't hire them until you have the right environment.