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Books Worth Reading

Management Learning Centre - Recommended study materials

The following books form a good basis for a corporate learning centre covering key management/leadership subjects. The ones emboldened are the recommended ones to begin with.

  • Lior Arrusy - Customer Experience Strategy
  • Nigel Barlow - Batteries Included
  • Kenneth Blanchard - Raving Fans
  • Kenneth Blanchard - Managing by Values
  • Kenneth Blanchard - Gung Ho
  • Kenneth Blanchard - The Leadership Pill
  • Richard Branson - Screw It Lets Do It
  • Marcus Buckingham - First Break All the Rules
  • Marcus Buckingham - The One Thing You Need to Know
  • William C Byham - Zapp - The Lightning of Empowerment
  • Lewis P Carbone - Clued In
  • Jan Carlzon - Moments of Truth
  • Subir Chowdhury - The Power of Six Sigma
  • James C Collins & Jerry I Burns - Built to Last
  • Jim Collins - Good to Great
  • Stephen H Covey - The 7 Habits of Highly Effective People
  • Stephen H Covey - The 8th Habit
  • Stephen H Covey - Principle Centered Leadership
  • Chris Daffy - Once a Customer, Always a Customer
  • Dr W Edwards Deming - The Deming Management Method
  • D. Freemantle - Incredible Customer Service
  • Freiberg and Freiberg - NUTS - The story of South West Airlines
  • Professor Adrian Furnham - Personality and Intelligence at Work
  • John A. Goodman - Strategic Customer Service
  • Robert Hogan - Personality and the Fate of Organizations
  • James L. Heskett, W. Earl Sasser Jnr, and Leonard A. Schlesinger - The Service Profit Chain
  • James L. Heskett, W. Earl Sasser Jnr, and Leonard A. Schlesinger - The Value Profit Chain
  • Pete Pande and Larry Holpp - What is Six Sigma?
  • Daniel Kahneman - Choices, Values and Frames
  • John P Kotter - Leading Change
  • John P Kotter - The Heart of Change
  • John P Kotter - A Sense of Urgency
  • Terry Leahy - Management in 10 Words
  • Allan Leighton - Allan Leighton on Leadership
  • Patrick Lencioni - The Five Dysfunctions of a Team
  • Tom Peters - The Power of WOW
  • B Joseph Pine 11 & James H Gilmore - The Experience Economy
  • Michael Porter - Competitive Strategy
  • Feargal Quinn - Crowning the Customer
  • Allan & Barbara Pease - Why men don-t listen and women can't read maps.
  • Frederick Reicheld - The Loyalty Effect
  • Frederick Reicheld - The Ultimate Question
  • Jonas Ridderstrale & Kjell Nordstrom - Karaoke Capitalism
  • Julian Richer - The Richer Way
  • Barry Schwartz - The Paradox of Choice
  • C. Sewell - The Golden Rules of Customer Care
  • Colin Shaw & John Ivens - Building Great Customer Experiences
  • Colin Shaw - The DNA of Customer Experience
  • Simon Sinek - Start with Why
  • Shaun Smith & Joe Wheeler - Managing the Customer Experience
  • John Timpson - Upside-down Management
  • Jack Welch - Winning